Refund Policy

Last revised: May 14, 2026

This Refund Policy governs returns, refunds, and related remedies for purchases made through optmzpeptides.com. It applies to every order and is incorporated into our Terms and Conditions. The Site is operated by Naturally Balanced LLC, doing business as OPTMZ Peptides (“OPTMZ Peptides,” “we,” “us,” or “our”).

1. All Sales Are Final

Due to the nature of research chemicals and the temperature, sterility, and chain-of-custody requirements that govern their handling once they leave our facility, all sales are final. We do not offer a money-back guarantee, change-of-mind returns, or buyer’s remorse refunds. The exceptions in Section 2 are the only circumstances under which OPTMZ Peptides will issue a refund, replacement, or store credit.

2. Exceptions

OPTMZ Peptides will review a claim for refund, replacement, or store credit where one or more of the following applies to the order:

(a) Damaged in transit — the outer packaging or the product vial(s) arrived visibly damaged in a way that compromises the integrity of the contents;

(b) Defective — the product fails to match the published specifications on the relevant product page or Certificate of Analysis in a manner documented by the customer;

(c) Incorrect order — the product shipped does not match the product ordered, the quantity shipped does not match the quantity ordered, or the batch shipped does not match the batch represented at the time of purchase.

A claim under this Section 2 must be submitted within the timeframe and using the process described in Section 3. Claims submitted outside the window or without the required documentation will not be reviewed.

3. Submitting a Claim

To submit a claim under Section 2, email info@optmzpeptides.com within 48 hours of delivery (as recorded by the carrier’s tracking system) and include all of the following:

1. The order number;
2. The batch number(s) printed on the affected vial label(s);
3. Clear photographs of: the outer packaging as received, the inner packaging including any cold packs and packing slip, the affected vial(s) (label visible), and the specific issue being reported;
4. A short written description of the issue.

Claims missing any of items (1)–(4) will be paused pending receipt of the missing information; the 48-hour window pauses with them. OPTMZ Peptides will acknowledge receipt of a complete claim within two (2) business days and will issue a determination within seven (7) business days.

4. Resolution Options

Where a claim is approved under Section 2, OPTMZ Peptides will offer, at its sole discretion, one of the following remedies:

• Replacement — the same product, same configuration, from current inventory, shipped at no additional cost to the customer;
• Store credit — issued to the customer’s Account in the amount of the affected line item;
• Refund — issued to the original payment instrument in the amount of the affected line item.

The remedy offered will reflect the nature of the issue, current product availability, and any relevant facts established during review. OPTMZ Peptides may, at its discretion, offer a partial remedy (for example, a partial refund where only one item in a multi-item shipment is affected).

5. Refund Timing and Method

Approved refunds are issued to the original payment instrument used at checkout. OPTMZ Peptides processes the refund within three to five (3–5) business days of approval. Posting times to the customer’s account depend on the issuing bank or card network and are typically an additional three to ten (3–10) business days. OPTMZ Peptides does not issue cash refunds, check refunds, or refunds to alternate payment instruments.

6. Non-Returnable Items

The following are not eligible for return, refund, replacement, or store credit, regardless of the circumstances:

(a) Products whose outer or inner packaging has been opened, except where opening was necessary to document a claim under Section 2;

(b) Products that have been used, reconstituted, or partially consumed;

(c) Products stored or handled outside the conditions documented on the relevant product page or batch Certificate of Analysis;

(d) Products that have passed the stability window referenced in the batch Certificate of Analysis prior to the claim being submitted;

(e) Bacteriostatic water, acetic acid solutions, and other reconstitution solvents once the seal has been broken;

(f) Custom orders, special-order configurations, and items marked non-returnable at the time of purchase;

(g) Orders cancelled by OPTMZ Peptides under the destination screening or order-acceptance terms in the Shipping Policy (in those cases, the corresponding payment instrument is refunded for the cancelled portion as part of the cancellation; no separate claim is required).

7. Lost, Stolen, or Mis-Delivered Shipments

Claims involving shipments that are lost in transit, stolen after delivery, or delivered to the wrong address are governed by Section 8 of our Shipping Policy. Where carrier investigation determines a shipment was lost in transit, OPTMZ Peptides will, at its discretion, issue a replacement or refund under Section 4 of this Refund Policy. Shipments confirmed delivered by the carrier are the customer’s responsibility from the point of delivery forward, and are not eligible for refund or replacement except where the carrier investigation determines otherwise.

8. Address Errors and Returned-to-Sender Shipments

Where a shipment is returned to OPTMZ Peptides because the customer provided an incorrect or undeliverable address, or because the carrier was unable to obtain the required adult signature, the customer is responsible for re-shipping fees. OPTMZ Peptides will hold the returned shipment for ten (10) business days pending receipt of a corrected address and re-shipping payment. After ten business days, the shipment may be cancelled, in which case a refund will be issued under Section 5 less the original outbound shipping cost and a restocking fee where applicable.

9. Chargebacks

If you have a billing dispute or believe an order qualifies under Section 2, contact OPTMZ Peptides support at info@optmzpeptides.com before initiating a chargeback. We will work in good faith to resolve any legitimate concern through the process described in Sections 3 through 5.

A chargeback initiated without prior good-faith contact with OPTMZ Peptides support will result in immediate suspension of the customer’s Account and may result in addition to the permanent ban list described in Section 13 of our Terms and Conditions. Where a chargeback is determined to be unwarranted — including chargebacks tied to orders that were delivered, signed for, and not the subject of a documented claim under this Refund Policy — OPTMZ Peptides will dispute the chargeback with the issuing bank, provide supporting documentation (proof of delivery, signature confirmation, COA, order history), and may recover associated fees and costs.

OPTMZ Peptides retains the right to refuse future orders from any Account associated with an unwarranted chargeback.

10. Right to Refuse a Claim

OPTMZ Peptides may, at its sole discretion, refuse to process any claim where:

(a) The claim falls outside the Section 2 exceptions; (b) The claim is submitted outside the window or without the documentation required by Section 3; (c) The product is non-returnable under Section 6; (d) The claim history of the Account is inconsistent with good-faith use of this Policy; (e) The claim is associated with conduct that triggers the permanent ban policy in our Terms and Conditions.

A refusal to process a claim is not an admission of liability and does not waive any defense available to OPTMZ Peptides under the Terms and Conditions or applicable law.

11. Modification of This Policy

OPTMZ Peptides may modify this Refund Policy at any time. The version in effect at the time an order is placed governs that order. Material changes will be reflected on this page with an updated “Last revised” date. Continued use of optmzpeptides.com after publication of a revised Policy constitutes acceptance of the revision.

12. Contact

Refund-related inquiries should be directed to:

• Email: info@optmzpeptides.com
• Text: +1 (512) 998-2437

 

OPTMZ Peptides support staff are not permitted to provide dosing, administration, or research-protocol advice. Inquiries of that nature will not be answered.

Last revised: May 14, 2026