Refund Policy 

Due to the nature of research chemicals, all sales made through OPTMZ LABS are considered final. However, we are committed to ensuring customer satisfaction.

Damaged or Incorrect Orders

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging.

Once verified, we may offer:

• Replacement product

   

• Store credit

   

• Refund where applicable

   

Non-Returnable Items

For safety and quality reasons, opened or used products cannot be returned.

Order Issues

If there is an issue with your order, contact our support team and we will do our best to resolve the matter promptly.