Get in touch
Reach our customer support team.
The fastest way to reach us is by email or through the form below. Our customer support team responds during business hours and handles product, order, COA, and testing-service inquiries directly.
Send a message
How can we help?
Use this form to send our customer support team a question. If your message relates to a specific batch or order, include the relevant numbers below — it speeds up the response.
Before you write
The answer might already be on the site.
Most common questions are documented across three pages. Worth a 60-second look — you may find what you need without waiting for a reply.
Other ways to reach us
Email is the fastest. Phone is available for urgent order issues.
For urgent order or shipping issues
If you have a time-sensitive issue with an order in progress — wrong item, delivery problem, address change — phone is the fastest path. For research, COA, or methodology questions, please use email or the form. Voicemail is monitored during business hours.
