Privacy Policy

Last revised: May 14, 2026

This Privacy Policy describes how Naturally Balanced LLC, doing business as OPTMZ Peptides (“OPTMZ Peptides,” “we,” “us,” or “our”), collects, uses, discloses, and retains personal information in connection with your use of optmzpeptides.com (the “Site”) and your purchase of research materials through the Site. By using the Site, creating an Account, or placing an order, you acknowledge that you have read this Privacy Policy. Use of the Site is also governed by our Terms and Conditions.

1. Scope

This Privacy Policy applies to personal information OPTMZ Peptides collects through the Site, through Account registration, in connection with order fulfillment, and through customer service channels including email and SMS. It does not apply to personal information you provide to third-party services that are linked from the Site (for example, a payment processor’s hosted checkout page) — those services are governed by their own privacy policies.

OPTMZ Peptides ships only within the United States and the District of Columbia. The Site is not directed to residents of any other country, and we do not knowingly collect personal information from individuals located outside the eligible region.

2. Personal Information We Collect

OPTMZ Peptides collects the following categories of personal information:

2.1 Identifiers

Name, email address, postal shipping and billing addresses, telephone number, and Account login credentials.

2.2 Age verification data

Date of birth or other documentation provided to verify that you are 21 years of age or older at the time of Account creation, as required by our Terms and Conditions.

2.3 Professional declaration

The Field of Qualified Research you select at Account registration (for example: Pharmacology / Drug Discovery, Biochemistry & Molecular Biology, Academic Research, Contract Research Organization, Analytical Chemistry Laboratory, or Other Qualified Research) and any related supporting information you provide. This declaration is required to use the Site and is retained alongside each order placed under your Account.

2.4 Commercial information

Orders placed, products purchased, batch numbers shipped, transaction amounts, payment instrument type (we do not retain full card numbers), refund and chargeback history, and customer service correspondence relating to your orders.

2.5 Internet and device information

IP address, browser type and version, device type, operating system, referring URL, pages visited, time spent on pages, and similar information collected automatically through cookies and similar technologies described in Section 8.

2.6 Communications

The content of email, text message, and phone communications you initiate with OPTMZ Peptides support, including any notes you add to an order at checkout.

2.7 Compliance and verification records

Records related to address screening, age verification, order acceptance or refusal, account suspension, ban list maintenance, and chargeback defense. These records may include the categories above as well as derived data points (for example, the outcome of an address screen).

We do not collect health information, biometric information, precise geolocation, or other sensitive categories beyond age and the professional declaration described in Section 2.3.

3. Sources of Personal Information

OPTMZ Peptides collects personal information from the following sources:

(a) Directly from you, when you create an Account, place an order, complete a form on the Site, or contact us;

(b) Automatically, through cookies, server logs, and similar technologies when you visit the Site;

(c) From service providers we engage to fulfill orders, process payments, deliver shipments, screen addresses, and operate the Site (for example, our shipping carrier provides delivery confirmation data; our payment processor confirms transaction status).

We do not purchase or otherwise acquire personal information from data brokers.

4. How We Use Personal Information

OPTMZ Peptides uses personal information for the following purposes:

(a) To create and maintain your Account, including age and professional-declaration verification;

(b) To process, fulfill, ship, and document your orders, and to communicate with you about them;

(c) To screen shipping addresses against the restricted destination types described in our Shipping Policy;

(d) To process refunds, replacements, and store credits under our Refund Policy, and to defend against unwarranted chargebacks;

(e) To maintain the permanent ban list described in our Terms and Conditions and to prevent banned customers from creating new Accounts or placing further orders;

(f) To respond to customer service inquiries and to maintain records of those interactions;

(g) To detect and prevent fraud, unauthorized access, and other misuse of the Site;

(h) To operate, maintain, secure, and improve the Site, including diagnosing technical problems and analyzing aggregate usage;

(i) To comply with applicable law and with legitimate requests from government authorities, and to enforce our Terms and Conditions;

(j) To send you transactional messages relating to your Account and orders (order confirmations, shipping updates, refund notices). We do not send promotional or marketing emails without your prior consent.

5. How We Share Personal Information

OPTMZ Peptides shares personal information only as follows:

5.1 Service providers

We share personal information with service providers who perform functions on our behalf, including:

• Payment processors (to process transactions and refunds)
• Shipping carriers (to deliver orders and to provide tracking)
• Address verification and screening providers (to perform the checks described in our Shipping Policy)
• Email and SMS delivery providers (to send transactional communications)
• Hosting, security, and analytics providers (to operate the Site)
• Identity verification providers (where required to confirm age or professional status)

Service providers are contractually limited to using personal information for the specific purposes for which we engage them.

5.2 Legal compliance and protection

We may disclose personal information where required by law, by a valid subpoena or court order, by a request from a government or regulatory authority with appropriate authority, or where reasonably necessary to protect the rights, property, or safety of OPTMZ Peptides, our customers, or others.

5.3 Business transactions

In the event of a merger, acquisition, financing, reorganization, sale of business, bankruptcy, or similar transaction, personal information may be transferred to a successor or acquirer as part of that transaction, subject to the terms of this Privacy Policy or an equally protective policy.

We do not otherwise share personal information with third parties for their own marketing or commercial purposes.

6. Sale and Sharing of Personal Information

OPTMZ Peptides does not sell personal information for money or other valuable consideration. OPTMZ Peptides does not share personal information for cross-context behavioral advertising. We have not done so in the twelve (12) months preceding the date of this Privacy Policy and have no current plans to do so.

If our practices change in the future, this Privacy Policy will be updated and, where required by applicable state law, opt-out mechanisms will be provided.

7. Marketing Communications

OPTMZ Peptides does not send promotional or marketing emails to customers unless you have specifically opted in. Transactional communications relating to your Account, orders, and shipping are sent as part of the customer relationship and are not subject to opt-out — to stop receiving them, close your Account.

If you do opt in to marketing communications, every email will include an unsubscribe link, and unsubscribing is honored within ten (10) business days. Unsubscribing from marketing email does not stop transactional communications.

8. Cookies and Similar Technologies

The Site uses cookies, pixels, local storage, and similar technologies. These technologies fall into the following categories:

Strictly necessary — required for the Site to function (for example, maintaining your shopping cart, keeping you logged in, processing checkout). This category also includes cookies set by Cloudflare, the content delivery and security provider that fronts the Site — most commonly __cf_bm, cf_clearance, and _cfuvid, used for bot management, security-challenge verification, and rate limiting. Strictly necessary cookies cannot be disabled without breaking the Site.

Performance and analytics — used to understand how visitors use the Site in aggregate, to identify and resolve technical issues, and to improve the Site. The Site uses Google Analytics 4 for this purpose. Aggregate analytics data is not used to identify individual visitors.

Functional — used to remember preferences such as language or display settings.

We do not use cookies or pixels for cross-site behavioral advertising. Most browsers allow you to refuse or delete cookies through browser settings; doing so may affect some Site functionality. The Site honors Global Privacy Control (GPC) signals where transmitted by your browser.

9. Data Retention

OPTMZ Peptides retains personal information for the following periods:

Category	Retention period
Account information (name, email, address, login credentials)	For the life of the Account, and for two (2) years after Account closure
Age verification record	For the life of the Account, and for seven (7) years after Account closure
Field of Qualified Research declaration	Retained alongside the order to which it applies, for seven (7) years from the date of the order
Order records (products, batches, transaction data)	Seven (7) years from the date of the order
Customer service correspondence	Three (3) years from the date of the last message
Refund, chargeback, and dispute records	Seven (7) years from resolution
Ban list records	Indefinitely, for the purpose of preventing re-registration by banned individuals
Server logs and cookie data	Twenty-five (25) months

In addition to the retention periods above, OPTMZ Peptides maintains routine backups of Site systems for disaster recovery purposes. Backup snapshots may briefly contain personal information that has been removed from active systems pursuant to a deletion request. Backup snapshots are retained on a rolling thirty (30) day basis, after which personal information removed from active systems is fully purged.

Retention periods may be extended where required to comply with applicable law, to defend or pursue legal claims, or to enforce our Terms and Conditions. Personal information retained beyond active business use is stored in secured, access-restricted systems.

10. Data Security

OPTMZ Peptides maintains administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. These include encryption of data in transit (TLS), PCI-compliant payment processing through a third-party processor (we do not store full payment card numbers on our servers), access controls on internal systems, and routine review of security practices.

No method of transmission over the Internet or method of electronic storage is one hundred percent secure. We cannot guarantee absolute security, and you provide personal information at your own risk.

11. Your Privacy Rights

Depending on your state of residence, you may have some or all of the following rights with respect to personal information OPTMZ Peptides holds about you:

• Right to know / access — the right to confirm whether we process your personal information and to obtain a copy of the information we hold;
• Right to delete — the right to request deletion of personal information we hold about you, subject to exceptions provided by law (for example, where retention is required to comply with a legal obligation, to defend legal claims, or to maintain the ban list);
• Right to correct — the right to request correction of inaccurate personal information;
• Right to portability — the right to receive a copy of personal information you have provided to us in a portable, commonly used format;
• Right to opt out of sale or sharing — we do not sell personal information or share it for cross-context behavioral advertising, so this right is honored by default;
• Right to non-discrimination — OPTMZ Peptides will not deny you Products, charge you a different price, or provide a different level of service because you exercised a privacy right.

These rights are subject to verification of your identity and to exceptions provided by applicable law.

12. How to Exercise Your Rights

To exercise any of the rights described in Section 11, submit a request to:

• Email: info@optmzpeptides.com
• Subject line: “Privacy Rights Request”

Include in your request: your full name, the email address associated with your Account, the right you wish to exercise, and a description of the personal information or activity in scope. We may ask for additional information to verify your identity before fulfilling the request.

OPTMZ Peptides will acknowledge your request within ten (10) business days and will complete the response within forty-five (45) days, unless the request requires extension under applicable law (in which case we will notify you of the extension and the reason for it).

If you are not satisfied with our response, you may have the right to appeal to OPTMZ Peptides directly or, in some states, to a state attorney general or other consumer protection authority. Contact information for state authorities is available on each state’s official website.

You may also authorize an agent to make a request on your behalf. We will verify the agent’s authority before fulfilling the request.

13. Age and Children’s Privacy

The Site is restricted to individuals 21 years of age or older. The Site is not directed to children, and OPTMZ Peptides does not knowingly collect personal information from any individual under 21. If you become aware that an individual under 21 has provided personal information to OPTMZ Peptides, contact us at info@optmzpeptides.com and we will delete the information.

14. Third-Party Links

The Site may contain links to third-party websites, services, or resources. OPTMZ Peptides is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of every site you visit.

15. Changes to This Privacy Policy

OPTMZ Peptides may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated “Last revised” date and, where appropriate, by notice to registered Account holders. Your continued use of the Site after the effective date of any revision constitutes acceptance of the revised Privacy Policy.

16. Contact

Questions, requests, and complaints relating to this Privacy Policy should be directed to:

OPTMZ Peptides c/o Naturally Balanced LLC 10229 Andora Drive Austin, TX 78717

Email: info@optmzpeptides.com

Text: +1 (512) 998-2437

Last revised: May 14, 2026